VANILLA ALMOND OAT is a goat milk soap enriched with colloidal oatmeal. The scent is warm vanilla milk & almond.
INGREDIENTS: Pure olive oil, lard, coconut oil, water, lye, goat milk, phthalate free fragrance oil, colloidal oats, titanium dioxide.
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Etsy handles the payments. While it is usually done very quickly, any delays or problems with payment will have to be handled with Etsy. We don't have access to your payment accounts through your order except to cancel or refund an already processed order.
Nearly all of our packages ship via USPS. We use UPS at times for bulk orders. Tracking for either will be added to your shipment when it's sent.
First Class shipping is offered for an economical shipping option on some lightweight items. First Class is not insured should USPS lose or damage your package. Priority Mail is offered as a shipping upgrade on those items and will automatically insure your package for loss and damage up to $100 value. Please use First Class at your own risk.
(**If your order is domestic & $6.50 or more in shipping, you are getting Priority Mail automatically, so no need to pay for the shipping upgrade.**)
We try to ship out all packages in a timely manner and accommodate customers in a hurry for an item, but please order your supplies before they run out so you aren't stuck in limbo should something unfortunate happen during the delivery of your package. We cannot guarantee any delivery time frame and are not responsible for inconvenience as a result of a package delayed by loss or damage by USPS.
You're covered for a maximum of $100 unless you pay for insurance for the actual value of your order over $100. If there is no option to add insurance to your shipping and you would like insurance, send us an Etsy message and we can add it for you. If USPS is at fault for the damage of your package, $100 is the maximum they will refund to you unless insurance was paid for.
Lightweight (under 4lb) International Shipments sent First Class are not insured for loss or damage. If you would like insurance for loss or damage, you will need to message us for Priority Mail service. If your package is over 4lbs, it will go priority mail automatically. Please inquire if you want to insure or add priority mail service to your International package.
All customs, duty & VAT fees that may incur upon shipping are the buyer's responsibility and we don't have control over these fees. Check your country's laws regarding these before you ship.
International shipments are usually completed in 7 business days, but sometimes customs holds an item delaying the delivery. Please be advised the delivery time frame is out of our control.
SIGNATURE CONFIRMATION PACKAGES:
We occasionally send more valuable packages with signature confirmation so USPS cannot drop a valuable package on a porch and walk away leaving it open to theft or loss. We utilize this service at our discretion. No loss claims can be filed on a package that is signed for. Damage claims can be filed as stated in the procedures below.
$5 RUSH HANDLING FEE:
This fee means your order is guaranteed to leave Two Wild Hares within 24 business hours of order receipt. No other delivery speed guarantee is implied by this fee. It just means we hurry up and get it on it's way quickly!
Orders cannot be cancelled once they are shipped. Returns are accepted only on a case by case basis. Please message for approval before returning an item. Batch certified colorants are always non refundable or exchangeable because the certification cannot be transferred.
DAMAGED PACKAGE CLAIMS:
To file a claim, within 7 days of receipt, submit photographs of all of the packaging as it was when it arrived and the specific damage to the contents with an explanation of what was lost or broken. USPS often requires photo proof to pay a claim and your claim is likely to be rejected without it. We will supply USPS with the invoice on your behalf. If USPS damages your package, we have to abide by their decision on the claim. We professionally package all orders to avoid damage occurring and damage is actually very rare for us, but if damage happens, claims can take weeks, so please be patient. We cannot speed up USPS claim processing and aren't responsible for any inconvenience as a result of the delay of the delivery of your package because of waiting on damage claims.
These damages are not covered:
1. Dog or another animal chewing up package
2. Items inside cut by careless package opening
3. Neglecting to pick up package from mail box promptly resulting in heat, rain or other damage as a result
4. Not providing a safe place for delivery. Packages left outside apartment doors are not safe.
5. Customer supplied incorrect address or address was not entered in the USPS standardized format.
Make sure your local PO knows where to safely leave your packages and pick them up promptly. Be careful entering your address and opening your packages. We pack boxes full and tight, so don't use a box cutter!
We are happy to enter the claim for you on USPS should one be needed and accommodate a reshipment of your package if a claim is paid. If you enter the claim online yourself, we are unable to do anything further for you regarding your damaged package. As stated at the top, only Priority Mail packages are insured against damage. We will finish the claim process for you and reship your items if a claim is paid. To file a claim, you must notify Two Wild Hares no more than 7 days after the delivery of your package.
If your package is missing in action, we unfortunately have to wait 15 days to file a claim through USPS. We aim for quick and accurate deliveries, but lost packages sometimes happen and are out of our control. We cannot speed up USPS claim processing and aren't responsible for any inconvenience as a result of the delay of having to wait for the 15 days to file a claim. Your package is insured for a maximum of $100 unless you've paid for the additional insurance for the value over $100. Only Priority Mail packages are insured against loss. We are happy to enter a loss claim for you on USPS should one be needed and accommodate a reshipment of your package if a claim is paid. If you enter the claim online yourself, we are unable to do anything further for you regarding your lost package. To file a loss claim, you must notify us within 21 days of the shipment date for a MIA package and within 7 days of delivery if the package tracks delivered.
I am able to make custom orders, wholesale orders, unique items for subscription boxes or shops etc. We love making new and fun things and can make a custom listing for you. Inquire if you are interested.