Remember the mystery grab bags at flea markets from long ago? For $1, you could be the owner of a brown paper sack full of trash OR treasure! The anticipation handing over your $1 and carefully choosing which brown bag was almost palpable. Busting open staples on the bag to see what's inside? Priceless. Oh to be a kid in the 1980's!
Well, our WALLFLOWER MYSTERY BOX is a nod to the mystery grab bag from the flea markets of my youth. It can contain anything in our bath & body line from soap, bubbly bars, salts, bath bombs, body spray, lip balm and more! They can come in full size or sample size or an odd size.
Inside the box are products that are items we are clearing out- discontinued, imperfect, misshapen or damaged, they may have faded scents, discolorations, tester items we made to test a mold or a fragrance, the last of a bunch of something we are moving out... or any other reason that would makes it not an item we cannot sell at full retail price, but that is still able to be enjoyed.
The box is a risk- but we aim for it to be a good one. We use the Wallflowers up at home, but sometimes we get overloaded and decided to post them here for the risk takers who like a little spicy fun in their lives. Most often Wallflowers are wrapped and labeled like normal, but occasionally a test item may arrive naked with no label. So, give the poor, naked, homeless ones a nice place in your home.
We love the Wallflowers and are happy to share them with you. I hope you'll grin at their imperfections and welcome them into your home and use them up like we do.
Are you feeling risky? Maybe a little silly? It's time!
Etsy handles the payments. While it is usually done very quickly, any delays or problems with payment will have to be handled with Etsy. We don't have access to your payment accounts through your order except to cancel or refund an already processed order.
WHO DO YOU SHIP WITH?
Nearly all of our packages ship via USPS because it's the most cost effective for you. We use UPS at times for bulk orders. Tracking for either shipping service will be added to your shipment when it's sent.
FIRST CLASS vs PRIORITY:
First Class shipping is offered for an economical shipping option on some lightweight items. We pack orders professionally, but First Class packages are not insured for loss or damage. Priority Mail is offered as a shipping upgrade will automatically insure your package for loss and damage up to $100 value. (**If your order is domestic & shipping totals $7 or more, you are getting Priority Mail automatically, so no need to pay for a shipping upgrade.**)
You're covered for a maximum of $100 unless you pay for insurance for the actual value of your order over $100. If there is no option to add insurance to your shipping at check out and you would like insurance, send us an Etsy message and we can add it for you. If USPS is at fault for the damage of your package, $100 is the maximum they will refund to you unless insurance was paid for.
All customs, duty & VAT fees that may incur upon shipping are the buyer's responsibility and we don't have control over these fees nor are we able to estimate what they will be. Check your country's laws regarding these before you ship. Please add your phone number to your international shipments. A phone number is sometimes needed to deliver your package to you internationally.
International shipments are usually completed in 7 business days, but sometimes customs holds an item delaying the delivery and in those cases they can take weeks. Please be advised the delivery time frame is out of our control. We can file lost mail claims after 15 days if your package does not arrive.
SIGNATURE CONFIRMATION PACKAGES:
We occasionally send more valuable packages with signature confirmation so USPS cannot drop a valuable package on a porch and walk away leaving it open to theft or loss. We utilize this service at our discretion. No loss claims can be filed on a package that is signed for. Damage claims can be filed as stated in our policies above.
$5 EXPEDITED HANDLING FEE:
This fee means your order is guaranteed to leave Two Wild Hares within 24 business hours (Mon-Fri) of order receipt. No other delivery speed guarantee is implied by this fee. It just means we hurry up and get it on it's way quickly! Our expedited fee is $5 for a single item and $1 for every additional item in the order.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Accurate, fast deliveries are important to us & we have worked hard for our reputation of providing fast shipping & good customer service. However, each box is carefully packed by a person & people sometimes make mistakes. Shipping errors within USPS are completely out of our control. Please order your supplies in plenty of time to allow for occasional human error. We can't be responsible for inconvenience as a result of the delay of the delivery of your package because of damage, order errors or shipping delays. We do our best to get you a well packed order sent quickly!
Our normal shipping timeframe is 1-3 business days. We try to clear our dashboard out daily, but during busy times (Mondays & after USPS holidays) we may need the whole 3 business days to send your order. If you'd like to guarantee your order ships within 24 business hours (Mon- Fri), you can choose the Expedited Handling Shipping Upgrade at check out for $5 for 1 item and $1 for each additional item. We also have a First Class to Priority Mail Upgrade & an Express 1-2 shipping upgrade available on some items. Check the shipping options for those.
Orders cannot be cancelled once they are shipped. Returns are accepted on a case by case basis. To return an item, contact us within 7 days of delivery and if a return is approved, customer must ship it back within 14 days. Return shipping is the buyer's responsibility on returns and exchanges. We will refund your item, less the shipping, when it arrives back at Two Wild Hares. Batch certified colorants are non refundable or exchangeable because the certification cannot be transferred. Digital downloads are non refundable.
DAMAGED PACKAGE CLAIMS:
To file a claim, within 7 days of receipt, submit a photograph of the package damage and damaged item with an explanation of what was lost or broken. Unfortunately, we cannot speed up USPS claims processing and aren't responsible for the inconvenience as a result of the delay of the delivery of your package because of damage or shipping delays. We do our best to package professionally to avoid damage.
These damages are not covered:
1. Dog or another animal chewing up package.
2. Items inside cut by careless package opening.
3. Neglecting to pick up package from mail box promptly resulting in heat, rain or other damage as a result.
4. Not providing a safe place for delivery. Packages left outside apartment doors are not safe.
5. Customer supplied incorrect address or address was not entered in the USPS standardized format.
Make sure your local PO knows where to safely leave your packages and pick them up promptly. We pack boxes full and tight, so don't use a box cutter to open.
We are happy to enter the claim for you on USPS should one be needed and accommodate a reshipment of your package if a claim is paid. If you enter the claim online yourself, we are unable to do anything further for you regarding your damaged package. To file a claim, you must notify Two Wild Hares no more than 7 days after the delivery of your package. In some cases, we will have to wait on USPS approval to proceed with your replacement package.
LOST or UNDELIVERED PACKAGES:
If your package is missing in action, we unfortunately have to wait 15 days to file a claim through USPS to give them time to declare it missing. We aim for quick and accurate deliveries, but lost packages sometimes happen and are out of our control. Your package is insured for a maximum of $100 unless you've paid for the additional insurance for the value over $100.
We are happy to enter a loss claim for you on USPS should one be needed and accommodate a reshipment of your package when a claim is paid. To file a loss claim, you must notify us within 21 days of the shipment date for a MIA/lost/undelivered package and within 7 days of delivery if the package tracks delivered but doesn't show up at your house.
If a package is returned to us because of insufficient address, unpaid customs fees or a because a customer didn't retrieve their package and the post office returned it, the shipping fee will have to be repaid to resend it. USPS won't resend any package without repaying the shipping charges.
I am able to make custom orders, wholesale orders, unique items for subscription boxes or shops etc. We love making new and fun things and can make a custom listing for you. Inquire if you are interested in something special!